Contact Us

Contact one of our departments

• Emergency Contact

  Emergency Contact

  Security Office: 403-267-2500

  To report an emergency involving a TransAlta facility.

• Investor Relations

  Investor Relations

  Email

  Email Investor Relations

  Telephone

  1-800-387-3598 Within North America
  01-403-267-2520 Outside North America

  Mailing Address

  TransAlta Corporation Investor Relations

  Suite 1400, 1100 1 St SE
  Calgary, AB
  CANADA T2G 1B1

  Transfer Agent

  Register and Transfer Agent

  Computershare Trust Company of Canada
  Suite 600, 530 – 8th Avenue SW
  Calgary, Alberta T2P 3S8

  Phone

  1-800-564-6253 Toll free in North America

  1-514-982-7555 Outside North America

  Fax

  1-888-453-0330 Toll free in North America

  1-403-267-6529 Outside North America

  Investor Centre

  Investor Centre – Canada

  Shareholder Services

  Please contact our transfer agent Computershare Trust Company of Canada to access the following services:

  • Direct deposit for dividend payments
  • Account consolidation (consolidate account registrations to eliminate costly duplicate mailings)
  • Address changes and share transfers

• Media Relations

  Media Relations

  Email

  Email Media Relations

  Telephone

  Head Office

  1-855-255-9184 Toll free (in North America)

  403-267-2540 Media number Calgary local

  Québec

  1-855-255-9184 Toll free (in North America)

  403-267-2540 Media number Calgary local

  Olympia, WA

  1-855-255-9184 Toll free (in North America)

  403-267-2540 Media number Calgary local

  Centralia, WA

  1-855-255-9184 Toll free (in North America)

  403-267-2540 Media number Calgary local

   

• Land Inquiries

  Land Inquiries

  Email

  Land_Inquiries@transalta.com

• Government Relations

  Government Relations

  Head Office

  587-315-1116 Duncan Webster, Advisor, External Affairs

• Indigenous Relations

  Indigenous Relations

  Email

  Email Indigenous Relations

• Sustainable Development

  Sustainable Development

  Email

  Email Sustainable Development

• Community Investment

  Community Investment

  Email

  Email Community Investment

• Stakeholder Engagement

  Stakeholder Engagement

  Email

  Email Stakeholder Engagement

• Customer Solutions

  Customer Solutions

  Customers

  (877) 700-WATT

  The Customer Development group supplies power to mid- to large-size businesses and organizations looking to lower and control costs.

  Energy Trading & Marketing

  The Energy Trading & Marketing team leverages our market expertise to provide customers with market liquidity and tailored energy solutions.

   

• Ethics Helpline

  Ethics Helpline

  Web

  • Ethics Helpline info page
  • Internet portal to enter a submission

  Phone

  Callers may remain anonymous if they choose

  • 1-855-374-3801 (U.S./Canada)
  • 1-800-405308 (Australia)

  Mail

  TransAlta Attn: Chair of the Audit, Finance, and Risk Committee Subject Matter “003” Box 1900, Station “M” Calgary, AB T2P 2M1

• TransAlta Wind Projects

  TransAlta Wind Projects

  Stakeholder Relations

  1-877-5-GREEN-5 (1-877-547-3365) ext. 1

  Business Development

  If you are interested in hosting a wind turbine on your property, please contact us.

  1-877-5-GREEN-5 (1-877-547-3365) ext. 3

• Canadian Hydro Developers

  Canadian Hydro Developers

  Investors

  For Canadian Hydro Shareholders only:

  1-866-783-6752 (North American Toll Free Number)

  Georgeson Shareholder Communications Canada Inc.
  For questions regarding the offer and assistance in depositing Canadian Hydro Developers’ shares.

  1-212-806-6859 (Bank, Brokers and collect calls)

• Pension & Benefits

  Pension & Benefits

  Human Resources

  1-877-444-3454 For Canadian and US employees and retirees

• Website Inquiries

  Website Inquiries

  Email: websupport@transalta.com